Refund policy

Last updated: September 26, 2026

We want you to be satisfied with your Pawora order. You may request a return within 30 days after delivery.

Return eligibility

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition with the original packaging and any included accessories. For hygiene reasons, items showing signs of use, pet hair, washing, or wear may not be accepted unless the item arrived damaged or defective.

How to request a return

Contact us through our contact page or email sercanaykan423@gmail.com before sending anything back. Please include your order number and the reason for the return. We will provide return instructions after reviewing the request.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photos or other helpful details. If the issue is confirmed, we will arrange an appropriate replacement, refund, or other remedy at no additional cost where required.

Return shipping

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility. Original shipping charges, if any, are not refundable unless required by law.

Refunds

After an approved return is received and inspected, any approved refund will be issued to the original payment method. Processing time by your bank or payment provider may vary.

Promotional bundles and free gifts

If a promotion depends on the number of items purchased, a partial return may cause the promotional discount to be recalculated. Complimentary gifts, including the Pawora Bath Brush, should be returned unused with the qualifying order when a full refund is requested, unless we tell you otherwise.

Exceptions

Final-sale items, gift cards, and items that cannot be returned for hygiene or safety reasons may be excluded where permitted by law. Nothing in this policy limits mandatory consumer rights that apply to you.